FAQ & Shipping Information
Shipping And Delivery
When will I get my order?
We begin work on your new UnhappyBanana merch right away! Expect a tracking number between 4-11 business days. Once your product ships shipping times are quoted by the carrier of an average of 4-12 business days.
[Covid-19] PLEASE READ!
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers, as the entire clothing industry grapples with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email or SMS for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@unhappybanana.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but unfortunately, the shipping will be at your own cost.
Orders
How are your products made?
Our products are created on-demand by hand using many processes such as embroidery/sublimation/screen print, and more!
How do I track my order?
You’ll receive a tracking link via email or SMS when your order ships out. You can track your order here at https://unhappybanana.com/pages/track-your-order.
If you have any additional questions about your tracking or shipment, you can contact us by email at info@unhappybanana.com or by phone at (920) 702 - 2009
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@unhappybanana.com or by phone at (920) 659-0432 within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@unhappybanana.com or by phone at (920) 659-0432!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@unhappybanana.com or by phone at (920) 702 - 2009 with photos of wrong/damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at info@unhappybanana.com or by phone at (920) 659-0432 within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!
Where do I send my returns to?
Once we have received picture confirmation of the damaged or mislabeled items, we will send you a return address via email or SMS for the damaged materials.
If you have any additional questions not covered in our FAQ, please get in contact with us at info@unhappybanana.com or by phone at (920) 702 - 2009